At Greenbrook, we believe that the best healthcare happens when patients and providers work together as a team. We’re committed to offering compassionate, respectful care — and we count on our patients to be active participants in their health journey.

🧍‍♂️ Your Role as a Patient

To help us provide you with the best possible care, we ask that you:

  • Treat staff and healthcare providers with respect.
  • Provide complete and accurate health information, including updates to your condition, symptoms, or allergies.
  • Keep your contact details current, and provide at least one (ideally two) emergency contacts so we can reach you if needed.
  • Follow up on test results by booking an appointment if you haven’t received them.
  • Ask questions if you don’t understand your treatment or what’s expected of you.
  • Participate in and follow the treatment plan you’ve agreed to—or discuss alternatives if you choose not to.
  • Respect clinic guidelines, including no perfumes/cologne, no smoking, mask-wearing, and COVID screening.
  • Pay for any third-party services not covered by OHIP.
  • Keep scheduled appointments or give us notice if you need to cancel.

By working together, we can achieve the goal we all share: your optimal health and wellness.

✅ Your Rights as a Patient

As our patient, you have the right to:

  • Be treated with kindness, dignity, and respect.
  • Receive care without discrimination of any kind.
  • Have your health information kept confidential, as required by law.
  • Receive clear, understandable information about your care and treatment.
  • Be involved in making decisions about your care.
  • Accept or refuse treatment, unless legally restricted.
  • Ask questions and voice concerns without affecting your care.
  • Request your medical records be transferred (a fee may apply).
  • Be informed of any fees not covered by OHIP.

We take your rights seriously and are proud to provide care you can trust.

🕒 Clinic Hours & Contact Info

  • Open Monday to Friday 9:00 am to 4:30 pm
  • Office Closed Daily: 1:00 PM – 2:00 PM
  • Phones Unavailable: Wednesday & Friday afternoons
  • Book all appointments online at greenbrookmedical.ca
  • For after-hours care, please visit our [On Call Hours section] for more details.
  • Phone: 519-570-1655 Fax: 519-570-3477
  • Email: doctors@greenbrookmedical.ca Please refer to our email policies for appropriate use of email communications.